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BETTER BUSINESS

them on their journey. Such help can live animals. We got the opportunity
be invaluable as can introduce a new to quote for their packs, and to be
set of network contacts who can fast honest haven’t looked back since.
track an individual much more effec- Sometimes you just need a little bit of
tively than if they were doing it alone. luck, and that was ours.”
Seek and ye shall find or as this proud Growing together
Yorkshireman puts it, “if tha dunt
ask, tha dunt get”. The company now works for chari-
ties in the UK, Netherlands,
Liz Shackleton Germany, Switzerland, France – and
Managing director, Jamm Print Australia, which is another story.
and Production Jamm has grown as its clients have
Jamm Print and Production was grown and developed, adding new
established in 1995 and so will be 30 clients and new services to meet their
years old next year. It was set up by needs, which gave Shackleton
Liz Shackleton who wanted to greater control of schedules and
develop a service particularly aimed quality. Jamm now runs litho and
at the not-for-profit sector. “I didn’t digital printing kit, it has basic finish-
find anywhere doing that as I wanted ing capabilities – guillotine, folders,
– so I set up Jamm, together with a stitching line – in-house, along with
friend who was an accountant and laser and inkjet printers, card print-
had a whole raft of experience in the ers and significant data processing
community and charity fields,” she options.
says. Turn challenge into opportunity
By the time Brexit came along, a
Developing the right experience lot of Jamm’s revenue was coming
She had previously worked as pro- from Europe. “Those customers
duction manager at Caledonian Press made up a significant amount of our
in London during which time she work and we were determined that
was involved in setting up direct mail the hard work we had put in to
fundraising for the African National develop relationships with them was
Congress – this was while Nelson not going to go to waste. So at that
Mandela was still in prison. “This point we set up Jamm Print &
fundraising initiative was led by the Production Europe, based in
team”. At this point he comments that it will be interesting to see how Elon amazing Lyndall Stein who taught Prague.” Although production man-
agement and data processing is often
Musk does in the long-term as he fears “his people skills will ultimately lead me such a lot about what matters to handled by the company’s UK staff,
non-profit organisations when they
to not a very happy life for him or those around him, which ultimately is fundraise through the mail.” production is based in the EU. “We’re
what winning is about – enhancing people’s lives”. growing there, with locally recruited
Shared values clients joining long-standing ones in
Avoid ‘yesmen’ “In 1995 People for the Ethical the UK.”
Another tip for Biltcliffe is to listen: “We’ve all been in organisations Treatment of Animals (PETA) Adapt and overcome
where you get group think, and this is a very destructive and dangerous posi- started to fundraise in the UK,
When one client set up in
tion to be in.” He’s of the view that diversity of opinion is essential for long- Germany and the Netherlands, and Australia, it asked Jamm to provide
term success and realising that it is the “strength of the team, not the sent a leading US fundraiser to the services for it there. “We developed a
UK to set up the campaign, who con-
strength of the individual that will lead to long-term business achievement”. tacted me, on the recommendation slightly different model in Australia,
By the same token, Biltcliffe says to avoid the sense of invincibility. Harvey of Lyndall. I’d never heard of PETA, emphasising donor services handled
Weinstein (Miramax), Adam Neumann (WeWork), Dennis Muilenburg but we arranged a meeting. by a brilliant team who have a great
(Boeing) are typical of those that have fallen from grace for this reason. “I was late. I had that morning reputation for the work they do.”
Interestingly, Biltcliffe contends that “the vast majority of those who have been on a protest against the live And this has been followed by an
an over-inflated ego which leads to a path of destruction are men”. He reiter- export of sheep and lambs, and the expansion into the US market: “We
ates that “having a diverse and empowered team at the very top around you traffic back from the Kent coast was have just started Jamm Print and
is essential to mitigating this”. heavier than anticipated. I apolo- Production in the US. Again, this was
gised profusely and explained why I client-led, as we have two charities
To end was late – and not exactly dressed for we work for in the UK who required
a business meeting – and learned our service to grow their support in
Biltcliffe’s parting advice is clear. Through LinkedIn, contact those that very quickly who PETA were and the US. That is very much in its
are admired within the industry who are at the very top. He says that it’s sur- what they stand for, which of course infancy, but hopefully will start
prising how much time successful people give to young talent to support included opposition to the export of growing soon.”

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